Privacy Policy for Rocket Removals Australia Pty Ltd

1. Introduction

Rocket Removals Australia Pty Ltd (ACN 165 986 809) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
As a subsidiary of Whizz Technologies Limited (ACN 603 191 813), Rocket Removals shares the same privacy practices as outlined in Whizz’s Privacy Policy.

2. Purpose of Collection

We collect your personal information primarily to provide you with our removal services. Additionally, we may use this information to promote or market related products or services to you. If you choose not to provide certain personal information, we may not be able to provide you with the products or services you require, or an appropriate level of service.

3. Type of Information Collected

“Personal information” refers to information or an opinion about an identified individual or an individual who is reasonably identifiable. The personal information we collect includes:

• Name, ACN or ABN, address, contact details, date of birth
• Payment details
• Financial institution account details
• Credit card details
• Records of products or services supplied to or received by you
• Images from service sites
• Geolocation data

We may store your personal information in various forms, including electronic records. We will comply with the APPs and this Privacy Policy in respect of your personal information in whatever form that information is stored by us.

4. Methods of Collection

We collect personal information directly from you when:

• You make an application for, or sign our agreement for, the provision of our products or services;
• You request any information regarding our products or services in person, by phone, or via the internet.

We may also collect personal information through our website using cookies and analytical tools such as Google Analytics to improve our services.

5. Use of Personal Information

We will only use your personal information in accordance with the APPs set out in the Privacy Act. We will not sell your personal information to any third party for commercial purposes.
We may use your personal information for the following purposes:

• Verifying your identity
• Providing you with our products or services
• Providing you with information in relation to the use of our products or services
• Administering and managing those products or services, including charging, billing, and collecting debts
• Conducting appropriate checks for credit-worthiness
• Promoting and marketing our products or services to you
• Internal management purposes, complaint handling, planning, quality assurance, and audit purposes
• For the purpose of surveys, research, and analytics

We will not use your personal information for direct marketing purposes unless you have been given an opportunity to opt out of receiving direct marketing communications or unless you have otherwise consented to direct marketing.

6. Disclosure of Personal Information

In providing our products or services, we may disclose your personal information to:

• Government agencies
• Your authorised representatives or your legal advisers (when requested by you to do so)
• Credit-reporting and fraud-checking agencies
• Credit providers (for credit-related purposes such as credit-worthiness, credit rating, credit provision, and financing)
• Our related companies
• Third-party organisations, but only in relation to us providing products or services to you (so long as the third party agrees to keep that information confidential)
• Marketing and communication agencies and research and analytics providers
• Our professional advisers, including our accountants, auditors, and lawyers
• Government and regulatory authorities and other organisations, as required or authorised by law

You can withdraw your consent to our disclosure of your personal information by advising us in writing at any time. We will not disclose your personal information to anyone, other than as set out in this policy, unless:

• You authorise us to do so;
• Your safety or the safety of others in the community is at risk; or
• We are required or permitted to do so by law.

7. Storage of Personal Information

We may hold your personal information in a number of ways, including:

• In our computer systems or databases, which may involve storing data on storage or computer systems provided by third-party suppliers;
• In paper records; and/or
• In telephone recordings.

Where your personal information has been collected from our, or our service providers, they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you.

We will store your personal information in a secure environment where it is protected by a combination of physical and technological measures.

8. Access and Correction

If you believe that any personal information we hold about you is not accurate, complete, or up to date, please contact our Privacy Officer via support@whizz.com.au.

9. Security

We will take all reasonable steps to ensure your personal information is kept secure.

We may enter into arrangements with third parties to store data, including personal information we collect, outside of Australia. We will take reasonable steps to ensure that the third parties do not breach the APPs.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@whizz.com.au

Phone: 1300 029 290